SIMPLICompany
The trusted agentic layer for merchant disputes
We believe the winner will not be the provider that writes the most persuasive rebuttal. It will be the one that knows which action is justified, retrieves the evidence without invention, acts before the deadline and makes every decision auditable.
Principles
What we stand for
Prove every decision
Every automated action is traceable to its inputs, sources, model version and approver.
Automate every safe action
Repeatable work is automated. Judgement stays with people.
Connect every signal
Disputes are solved with evidence, and evidence lives across many systems.
Leadership
Team strength
Our team brings together decades of leadership experience across global payments, financial services, travel technology and cybersecurity.
Payments and Technology Leadership
Over 20 years of experience in the global payments industry, including senior leadership roles at Global Payments, EVO Payments, NCR Corporation and Barclaycard. Experienced in leading international teams across nine countries and delivering complex payment transformation programmes for major financial institutions, including Wells Fargo, Santander, Barclays and ANZ. Backed by CISM, CISA and CEH certifications.
Travel Technology and Commercial Leadership
Extensive international leadership experience spanning American Express Business Travel, Onyx CenterSource and eRoam. Expertise in corporate travel strategy, global partner relationships, commercial growth and travel technology operations across more than 70 countries, supported by academic qualifications in Economics and Business Administration and an MBA.
Experience behind the platform
Built by people who have run payments at scale
Our leadership has delivered large payment programmes with these organisations.
Next step
See SIMPLIChargeback working on your own disputes
Share a sample of historical disputes and we will show you the evidence, the recommended action and the audit trail.