Flagship sector: ecommerce

Turn every order record into a winning defence

Online orders leave a rich trail. SIMPLIChargeback connects your storefront, payment gateway and fulfilment data, so each dispute is answered with the right proof, fast.

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Why it matters

Built for how online shops really get disputed

Proof from the whole order

Checkout, payment, shipping and support, joined in one evidence graph.

Ready for friendly fraud

Device, delivery and order history evidence aimed at the claims that cost most.

Calm in peak season

Automation absorbs volume spikes without extra headcount.

Ecommerce sectors

Where we help

Different shops, different disputes. One platform.

Fashion and apparelSizing, returns and not as described claims

Consumer electronicsHigh value orders and friendly fraud

MarketplacesBuyer and seller disputes, split settlement

Subscriptions and digital goodsCancelled recurring and unrecognised charges

Health and beautyRepeat orders and refund timing

Grocery and food deliveryMissing or late orders

Home and furnitureLong delivery windows and damage

Gaming and entertainmentUnrecognised digital purchases

Six claims, six proofs

The right evidence for every allegation

Whatever number the network prints, most disputes reduce to one of six claims.

Fraud claimDevice, IP and order history

Not receivedCarrier tracking and proof of delivery

Not as describedListing, policy and messages

Cancelled recurringTerms, cancellation log and usage

Credit not processedRefund and payment ledger

Duplicate chargeOrder and settlement match

Works with your stack

Connect the tools you already use

Shopify

Magento

Stripe

Storefront and checkout

Payment gateway

Order management

Shipping and tracking

Customer support

Returns and refunds

Fraud signals

Customer emails

Evidence graphOne case, every source

How it works

From order to outcome

Order placedEvery step is logged.
Dispute arrivesIngested from any processor.
Evidence builtPulled and scored for gaps.
Action chosenFight, accept or refund.
Response filedOn time, with an audit trail.

What to measure

Pilot KPIs agreed up front

Evidence completeness

At first submission.

Net recovery rate

After fees and costs.

Analyst minutes per case

Time saved per dispute.

Next step

See SIMPLIChargeback working on your own disputes

Share a sample of historical disputes and we will show you the evidence, the recommended action and the audit trail.

Book a demo View pricing