Terms and Conditions

Last updated: 15 October 2026

1. About these terms

These terms govern your use of this website. SIMPLIChargeback is a dispute management solution brought to you by Simplified Solutions, which operates this website. In these terms, we, us and our mean Simplified Solutions, and you means the person using the website.

By using the website you agree to these terms. If you do not agree, please do not use it.

2. Use of the website

You may use the website for lawful business purposes and to learn about our solution. You agree not to:

• attempt to gain unauthorised access to the website, our systems or any connected network
• introduce malware or interfere with the normal operation of the website
• copy, scrape or reuse content in a way that breaches these terms or the rights of others
• use the website to send unlawful, misleading or harmful material

3. Our services

Information on this website describes our solution in general terms. The supply of the SIMPLIChargeback platform, pilots, diagnostics and related services is governed by a separate written agreement between you and Simplified Solutions. If there is a conflict between that agreement and these terms, the agreement prevails for those services.

4. Figures, targets and illustrations

Some figures on the website, including effort reduction, automation rates, integration times and return estimates, are targets or management claims that are being validated with design partners. Charts, diagrams and calculators are illustrative. They are not guarantees of results, and they are not financial, legal or compliance advice.

5. Intellectual property

The website, its design, text, graphics and software are owned by Simplified Solutions or its licensors and are protected by intellectual property laws. You may view and print pages for your own business use. You may not otherwise reproduce or distribute them without our written permission.

6. Third party names and logos

Names, trademarks and logos of other companies, including payment providers, card schemes, platforms and former employers of our team, belong to their respective owners. They are shown to describe compatibility or experience, and their use does not imply endorsement or partnership.

7. Links to other websites

The website may link to third party websites, such as simplifiedsol.co.uk. We do not control those websites and are not responsible for their content or privacy practices.

8. Availability

We aim to keep the website available and accurate, but we do not promise that it will be uninterrupted or error free. We may change or withdraw content at any time.

9. Liability

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law. Subject to that, we are not liable for loss arising from your use of, or reliance on, the website, or for indirect or consequential loss. Information on the website is provided as is.

10. Privacy and cookies

Our Privacy Policy explains how we handle personal data and how we use cookies. Please read it together with these terms.

11. Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. Continued use of the website after a change means you accept the updated terms.

12. Governing law

These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless mandatory law in your country of residence says otherwise.

13. Contact

Questions about these terms can be sent through our contact page. More information about Simplified Solutions is available at simplifiedsol.co.uk.