SIMPLIInsights
Ideas on disputes, evidence and automation
Practical thinking for payments, risk and finance teams, from the team behind SIMPLIChargeback.
Why evidence completeness beats persuasive writing
A chargeback is won on what you can prove, not how well you argue. Learn how evidence completeness scoring improves win rates and saves analyst time.
Read article →Visa and Mastercard reason codes: what changes in practice
The same complaint can arrive under different Visa and Mastercard reason codes. See how codes map to six allegations and how to build a playbook for each.
Read article →Expected net recovery: deciding when to fight and when to accept
Not every chargeback is worth fighting. Use expected net recovery to weigh win probability, value and cost, and focus analyst effort where it pays back.
Read article →Keeping humans in control of agentic AI
Agentic AI can automate dispute work safely when thresholds, permissions and audit trails keep people in control. See how to design for trust.
Read article →Why travel disputes are different
Long booking to service gaps, split suppliers and no show evidence make travel disputes uniquely hard. See where the evidence sits and how to bring it together.
Read article →Connecting storefront, gateway and fulfilment data
Chargeback evidence lives in your storefront, payment gateway and fulfilment tools. Learn how a canonical dispute model joins them into one evidence package.
Read article →Next step
See SIMPLIChargeback working on your own disputes
Share a sample of historical disputes and we will show you the evidence, the recommended action and the audit trail.